Privacy Policy
Issuenix's mission is to help organizations create, manage, and verify digital certificates with trust and transparency. Central to this mission is our commitment to be transparent about the data we collect about you, how it is used, and with whom it is shared.
This Privacy Policy applies when you use our Services. We offer our users choices about the data we collect, use and share as described in this Privacy Policy and our Help Center.
1. Introduction
1.1 Services
We are a digital certificate management platform for organizations and professionals. People use our Services to create, issue, verify, and manage digital certificates. Our Privacy Policy applies to any user or visitor to our Services.
Our registered users ("Members") create organizational accounts, issue certificates to recipients, manage certificate templates, and track verification activities. Certificate recipients and verifiers ("Visitors") can view and verify certificates without creating accounts.
1.2 Data Controllers and Contracting Parties
Issuenix Corporation will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.
1.3 Changes
Changes to the Privacy Policy apply to your use of our Services after the "effective date." Issuenix can modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective.
2. Information We Collect
2.1 Information You Provide To Us
Registration
To create an account you need to provide data including your name, email address, organization name, and a password. If you register for a premium Service, you will need to provide payment and billing information.
Profile
You have choices about the information in your organization profile, such as organization details, contact information, branding elements, and certificate templates. You don't have to provide additional information on your profile; however, profile information helps you get more from our Services.
Certificate Data
We collect information when you create certificates, including recipient details, certificate content, issuance dates, and verification records. This data is essential for our certificate management and verification services.
2.2 Information From Others
Others may provide information about you when they upload certificate recipient lists, share certificates, or request certificate verification. We also may collect publicly available information about organizations for verification purposes.
2.3 Service Use
We log usage data when you visit or otherwise use our Services, including our sites, apps, and platform technology, such as when you view certificates, perform verifications, or use our API. We use log-ins, cookies, device information and internet protocol ("IP") addresses to identify you and log your use.
2.4 Cookies and Similar Technologies
We use cookies and similar technologies to collect data to recognize you and your device(s) across different services and sessions. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal data to provide, support, personalize and develop our Services. How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings.
3.1 Services
Certificate Management
Our Services allow you to create, customize, and issue digital certificates. We use your data to enable these features, including template creation, recipient management, and batch processing capabilities.
Verification Services
We provide certificate verification services that allow recipients and third parties to confirm certificate authenticity. We use certificate data and verification logs to provide these services.
Analytics and Insights
We provide analytics about certificate issuance, verification rates, and usage patterns to help organizations understand the effectiveness of their certification programs.
3.2 Communications
We will contact you through email, platform notifications, and other means to send you messages about service availability, security, certificate activities, and promotional messages. You may change your communication preferences at any time.
3.3 Customer Support
We use data (which can include your communications) to investigate, respond to and resolve complaints and Service issues.
4. How We Share Information
We do not sell your personal information to third parties for marketing purposes.
4.1 Our Services
Certificate information is shared as necessary for verification purposes. When someone requests verification of a certificate, we provide the information necessary to confirm its authenticity, subject to your privacy settings.
4.2 Service Providers
We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, customer support, and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
4.3 Legal Disclosures
We may need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to protect the rights and safety of you, us, or others.
5. Data Security
5.1 Security Measures
We implement security safeguards designed to protect your data, such as HTTPS encryption, secure data storage, and regular security monitoring. However, we cannot warrant the security of any information that you send us.
5.2 Technical and Administrative Safeguards
Technical Safeguards
- SSL/TLS encryption for data transmission
- AES-256 encryption for data storage
- Regular security audits and monitoring
- Secure data centers with physical protection
Access Controls
- Multi-factor authentication options
- Role-based access permissions
- Employee access restrictions
- Regular access reviews and updates
7. Your Privacy Rights
7.1 Data Rights
We provide many choices about the collection, use and sharing of your data. For personal data that we have about you, you can:
7.2 Available Rights
Access and Portability
Request information about your personal data and export your data in a readable format.
Correction and Updates
Update inaccurate or incomplete personal information in your profile.
Deletion and Restriction
Request deletion of your personal data or limit how we process your information.
Objection
Object to certain processing activities, including marketing communications.
8. International Data Transfers
8.1 Cross-Border Processing
We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different from, and potentially not as protective as, the laws of your own country.
8.2 Data Protection Safeguards
- Standard Contractual Clauses with service providers
- Adequacy decisions by relevant data protection authorities
- Additional security measures and regular audits
- Ongoing compliance monitoring and reviews
9. Children's Privacy
9.1 Age Limitations
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will promptly delete such information.
9.2 Parental Rights
If you believe we have collected information from a child under 13, please contact us immediately using the contact information provided below. Parents have the right to review, delete, or refuse further collection of their child's personal information.
10. Contact Information
10.1 Questions About This Policy
If you have questions about this Privacy Policy or our data practices, please contact us using the information below. We aim to respond to all privacy inquiries within 48 hours.
10.2 Contact Details
Privacy Team: privacy@issuenix.com
General Support: support@issuenix.com
Business Hours: Monday-Friday 9AM-6PM EST
Response Time: 24-48 hours
10.3 Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.