Terms of Service

1.1 Acceptance of Terms

By accessing or using the Issuenix platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

1.2 Legal Agreement

These Terms constitute a legally binding agreement between you and Issuenix. By using our Services, you represent that you have the legal authority to enter into this agreement.

1.3 Age Requirements

You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.

2.1 Platform Overview

Issuenix is a digital certificate management platform that enables organizations to create, issue, manage, and verify digital certificates. Our platform provides secure, blockchain-backed certificate management with comprehensive verification capabilities.

2.2 Core Services

• Create and issue digital certificates with custom templates
• Verify certificate authenticity and validity
• Manage organization accounts and user profiles
• Bulk certificate processing and batch operations
• Secure certificate storage and retrieval

2.3 Additional Features

• Analytics and reporting dashboards
• API access for third-party integrations
• Team and user management tools
• Customer support and comprehensive documentation
• Mobile-responsive certificate viewing and sharing

2.4 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Scheduled maintenance and updates will be communicated in advance when possible.

3.1 Account Creation

To use our Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the security of your account and all activities that occur under your account.

3.2 Account Security

Your responsibilities include:

• Maintaining the confidentiality of your account credentials
• Using strong passwords and enabling two-factor authentication when available
• Immediately notifying us of any unauthorized use of your account
• Keeping your account information accurate and up to date

3.3 Eligibility Requirements

You must be at least 18 years old and have the legal authority to enter into this agreement. Organizations must be legally established entities with proper authorization to issue certificates in their respective jurisdictions.

4.1 General Conduct

You agree to use our Service only for lawful purposes and in accordance with these Terms. All certificate information must be accurate and legitimate.

4.2 Prohibited Activities

You agree NOT to:

• Create fraudulent, misleading, or inaccurate certificates
• Impersonate other organizations, institutions, or individuals
• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems or data
• Use automated tools to abuse or overload the service

4.3 Technical Restrictions

• Reverse engineer, decompile, or attempt to extract source code
• Interfere with the proper functioning of the service
• Upload malicious code, viruses, or harmful content
• Circumvent security measures or access controls

4.4 Consequences

Violations of this policy may result in immediate suspension or termination of your account, removal of certificates, and potential legal action.

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. All fees are charged in advance on a monthly or annual basis and are subject to applicable taxes.

5.2 Payment Processing

• Payments are processed securely through third-party payment providers
• You must provide accurate billing information
• Automatic renewal applies unless cancelled before the renewal date
• We reserve the right to change prices with 30 days' notice

5.3 Refunds and Cancellation

All fees are non-refundable unless required by applicable law. You may cancel your subscription at any time, but cancellation will take effect at the end of your current billing period.

6.1 Our Rights

The Service and its original content, features, and functionality are owned by Issuenix and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you upload to our Service. By uploading content, you grant us a limited license to use, store, and display your content as necessary to provide the Service.

6.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose, subject to these Terms.

7.1 Uptime and Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We may perform scheduled maintenance with advance notice when possible.

7.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for planned changes that may significantly impact your use of the Service.

8.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ISSUENIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

9.1 Termination by You

You may terminate your account at any time by contacting us or using the account closure feature. Upon termination, your access to the Service will cease immediately.

9.2 Termination by Us

We may terminate your account if you:

• Violate these Terms or our policies
• Fail to pay required fees
• Engage in fraudulent or illegal activities
• Pose a security risk to our platform or other users

9.3 Effect of Termination

Upon termination, previously issued certificates may remain valid for verification purposes, but you will lose access to create new certificates or manage your account.

10.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

10.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration or in the courts of [Your Jurisdiction]. You waive any right to a jury trial.

11.1 Modification Rights

We reserve the right to modify these Terms at any time. We will notify you of any material changes via email or prominent notice on our Service.

11.2 Effective Date

Changes take effect 30 days after notification, unless immediate changes are required for legal compliance. Continued use of the Service after changes become effective constitutes acceptance of the new Terms.

12.1 Questions About These Terms

If you have questions about these Terms of Service, please contact us using the information below. We aim to respond to all inquiries within 48 hours.

12.2 Contact Details

12.3 Legal Notices

For legal notices, compliance matters, or formal communications, please use our legal contact email. All legal notices will be deemed received when sent to the email address associated with your account.